Refund policy

Change of mind

Tell us within 14 calendar days after delivery if you wish to cancel. You do not need to give a reason. After notifying us, send the goods back within a further 14 calendar days.

Email support@everydaywarmth.co.uk with your name, order number and the items you wish to return. We will provide the correct returns address. The Amsterdam correspondence address is not a returns warehouse.

Return costs and condition

You pay the direct return postage for a change-of-mind return. You may inspect items as you would in a shop; a deduction may apply if handling beyond this reduces their value. Keep proof of postage.

Refunds

We refund the cancelled items and the standard outbound delivery cost for a cancelled whole order to your original payment method. We will issue your refund within 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. We do not charge a restocking fee.

Faulty or incorrect goods

Contact us so we can arrange an appropriate remedy and cover reasonable return costs. Sale items retain their statutory rights.

Exceptions

Any legally permitted cancellation exception, such as goods made to your specifications or clearly personalised, must be stated before you order. Choosing a standard colour or size does not by itself make an item personalised. Your rights concerning faulty, damaged or incorrectly described goods are unaffected.

Optional cancellation form

You may use this wording, or simply write to us:

To Soares & Dunnes Commerce (VOF), Elizabeth Anscombestraat 541, 1062 LE Amsterdam, Netherlands; support@everydaywarmth.co.uk.
I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):